Frequently asked questions
Need help with a product or order? Contact us.
Delivery
Where can I check delivery options?
Enter your delivery address at checkout to see the options available for your order. If you need help before ordering, contact us.
Where can I ask about delivery timing?
Contact us with your destination and the product you are considering, or your order number if you have already ordered.
How can I ask about my parcel?
Check the information in your order confirmation. For help with an existing order, contact us with your order number.
Returns
How do I ask about a return or exchange?
Contact us with your order number, the item and your question. We can help you check the terms that apply to your order.
What information should I include?
Include your order number, product name and the reason for your enquiry. If the issue is visible, a photo can help explain it.
What if my item arrives damaged?
Contact us with your order number and a description of the issue. Keep the item and packaging while we review your enquiry.
Orders and payment
Can I ask to change my order?
Contact us with your order number and the change you need. Whether an order can be changed depends on its current status.
Which payment methods are available?
The available payment methods are shown at checkout.
Where can I ask about a payment?
Contact us with your order number and a description of the question. Do not send card details through the contact form.